Early Learning & Kinder COVID-19 Announcement Click here to read the latest response and FAQs regarding ELK and the COVID-19 news.

As the rapidly changing situation with the Coronavirus (COVID-19) continues to develop, we want to ensure you are provided with a clear understanding of how Early Learning & Kinder is managing this unprecedented situation.

Our goal, primarily is the health and welfare of the children, their families and our educators at Early Learning & Kinder. We want to keep our services open and operating and avoid the disruption to our families and educators should a service be required to close.

Over the coming weeks our focus is to continue to support our families and keep our services operating as normal. In our care, your children are in a safe, clean, nurturing, educational environment with expert educators, surrounded by their friends and routines that they know and love.

Here is a detailed overview of our actions to date and plans moving forward.

Communication for Families

Please see the below links for relevant family communications:

April 7, 2020
March 30, 2020 – Mental Health Support
March 23, 2020 – Government Media Release
March 18, 2020
March 16, 2020
March 3, 2020
January 28, 2020

Frequently Asked Questions

When should I not attend my Service?

As per the latest information as of today, 16 March 2020, based on Australian Government guidance and directives:

When should I contact my Service?

We ask that you telephone us immediately if you are contacted by Public Health and advised that your child, you or another member of your household:

  • Is a confirmed case of COVID-19
  • Is being investigated as a suspected case of COVID-19 and/or is being tested for COVID-19
  • Has been in close contact with a confirmed case of COVID-19
  • Has travelled to or via a destination overseas which has a self-exclusion period.
    You can see the current status of different countries listed in the Australian Government links advising the Australian Government above.

Will we be closing our Service?

As of 18 March, 2020 the Prime Minister and Chief Medical Office advised us that Child Care Services must stay open as an essential service to families.

We are therefore pleased to confirm that we are following the recommendations of the Australian Government and continuing to provide care for your children.

Our aim is to ensure our Services remain open and operating as normal. The view of experts is that children are safer in child care or school given our high quality hygiene practices.

If at any time we are instructed by the Australian Government and/or State Departments of Health and Education to close a Service, the length of the closure will depend upon the advice of the relevant government departments.

How will we communicate with you?

If we are directed to close a Service in relation to COVID-19, this is likely to happen at very short notice. In that case, we will inform you directly via email and SMS.

For this reason, it is essential your contact details are up to date, and that you monitor your emails and SMS regularly throughout the day, and after hours.

What can I do to be prepared?

The most important thing to avoid catching any virus is to wash your hands and avoid touching your face. If you’re healthy, wearing a mask is not recommended according to the World Health Organisation (WHO), unless you have respiratory issues such as coughing or sneezing.

What to do if you're feeling unwell

If you have flu-like symptoms that include fever, cough, sore throat, shortness of breath, body aches, runny nose or headache, you should seek your doctor’s advice.

For more information on Coronavirus (COVID-19), please visit Australian Department of Health, contact the National Coronavirus Health Information Line on 1800 020 080 (in Australia) or your local health authorities for instructions on what to do.

Important information about CCS

Families receiving the Child Care Subsidy can use up to 42 absence days per child, per financial year, for any reason without requiring supporting evidence — which would cover those in self-isolation.

When the 42 days have been used, additional absences are available due to being ill from COVID-19 or self-isolation.

The CCS Helpdesk is available to assist with information. Please email the CCS Helpdesk on ccshelpdesk@dese.gov.au, send in your query via an online form or call 1300 667 276 between 9.00 am — 5.00 pm (AEDST), Monday to Friday.

We will continue to keep you updated weekly or more frequently as required, however, if you have any questions in the interim, please discuss them with me in the first instance.

Our families and team members’ health are our highest priority. We appreciate your patience and co-operation as we navigate this ever-changing environment.

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